Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over a certain amount. For orders below this amount, standard shipping rates apply.
Q: How long does shipping take?
A: Domestic orders typically arrive within 11-15 business days. International shipping can take 15-20 business days, depending on your location.
Q: Do you offer express shipping?
A: Yes, express shipping options are available at checkout for an additional fee.
Q: Which countries do you ship to?
A: We ship to most countries worldwide. Please refer to our shipping policy for a complete list of countries we deliver to.
Product Information
Q: How do I know what size to order?
A: We recommend referring to your ussual size, as the sneakers run true to size.
Q: What materials are your sneakers made of?
A: Our sneakers are made from high-quality materials, including leather, suede, canvas, and synthetic fabrics. Specific materials are listed in the product descriptions.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the items are unworn, in their original packaging, and with all tags attached.
Q: How do I return an item?
A: To return an item, please contact our customer service team with your order number and the reason for the return. We will provide you with a return label and instructions.
Q: Can I exchange an item?
A: Yes, exchanges are available for a different size or color within 30 days of purchase. Contact us to arrange an exchange.
Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item was incorrect or defective.
Order Issues
Q: What should I do if I receive the wrong item or a defective product?
A: If you receive the wrong item or a defective product, please contact our customer service team immediately. We will arrange a return and send you a replacement as soon as possible.
Q: Can I cancel or modify my order after it's been placed?
A: Orders can be modified or canceled within a short window after they are placed. Please contact customer service as soon as possible if you need to make changes.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier's site.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure that your payment information is secure. We do not store any credit card details on our servers.
Q: Do you offer financing options?
A: No, unfortunately we do not offer financing options.
Discounts & Promotions
Q: Do you offer any discounts?
A: Yes, we frequently run promotions and offer discounts to our subscribers. Sign up for our newsletter to stay updated on the latest deals.
Q: Can I use multiple discount codes on one order?
A: Unfortunately, only one discount code can be applied per order.
